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These terms set out the agreement for online trading between Dear José and the user of this website (“You”) Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further. This website is owned and operated by Dear José.

Registered Business: DEAR JOSÉ
Registered in Ho Chi Minh, Vietnam
Registered Address: 49A Nguyen Trai, District 1, HCMC, Vietnam
Registered Business Number: 41A8046023
Tax Registration Number: 8432006613

By completing an online order, you are making an offer to purchase the product at the price on our website.
Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard or PayPal only. You warrant that you are an authorised user of the credit card, PayPal account used to complete payment. Goods shall be delivered by a carrier of the company’s choosing but the company will attempt to comply with the customer’s selection.

All online orders placed through this website are subject to confirmation and acceptance by Dear José. We will email you with confirmation of the receipt of your online order. Dear José may reject Your online order for any reason and refund any payment made by you, at any time prior to dispatch.

Dear José’s prices may vary in the event of price changes or mistakes on this website without prior notice to you. If Dear José requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase.

At Dear José we ensure that our products are described as accurately as possible on our website.

However images on our website have been provided for illustrative purposes only and we do not guarantee that these images will reproduce in the exact colour nor that any given image will reflect the full design or options involving to that product. Dear José reserves the right to rectify any error or oversight.

Items available for preorder appear with the option to “Preorder” rather than “Add to Cart“; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your preordered item(s) ship, you will receive a shipping confirmation with tracking information.

Pre orders and custom pieces are not eligible for refund, return or exchange unless received damaged or faulty.

Dear José occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the “apply” button. The value of the promotion will be applied to your order automatically.
Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer. is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

Dear José does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder’s authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

Dear José has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website.

Dear José owns the intellectual property in its garment designs, fabric designs and images. Dear José forbids the use of its designs and images for any purpose without prior written consent from Dear José.

On the rare occasion, could require some down-time, either scheduled or unscheduled. Dear José will try to ensure the amount of down-time is limited. Dear José will not be held liable for any consequences during down-time.

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.

You will not violate or attempt to violate the security of this website. You will not hack into this website, Dear José’s computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.

As you browse Dear José, advertising cookies will be placed on your computer so that we can personalise your shopping experience.
By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. Dear José reserves the right to change this Agreement at any time. Any such changes will be posted on this website.

Dear José reserves the right to terminate the agreement to supply products to you at any time before the products are dispatched. Dear José will not be liable to you for any expenses or damages whatsoever for terminating this Agreement.

If the product has not been delivered to you prior to any termination of this Agreement, Dear José will refund any payment you have made prior to termination.

Dear José may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website term and conditions.

This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (Dear José) and the user (yourself).

The laws of the Vietnam will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

The Web Site is provided from Vietnam and all servers that make it available reside in the Social Republic of Vietnam. The laws of other countries may differ regarding the access and use of the Web Site. We make no representations regarding the legality of this Web Site in any other country and it is your responsibility to ensure that your use complies with all applicable laws outside of the Social Republic of Vietnam.

© 2021 Dear José. All Rights Reserved.