Menu
Close

Quick links

SHIPPING

VIEW MORE SHIPPING

Domestic shipping will be shipped via GiaoHangTietKiem.
International shipping will be shipped via EMS/VNPost.
A shipping confirmation with tracking will be sent after the order has been shipped. We offer complimentary international shipping on all purchases over $500.
For customers in HCMC, to get the same-day shipping services, we suggest you contact us via Instagram Direct MessengerFacebook Messenger.

LOCATION
DELIVERY TIME
COST
 

WITHIN HO CHI MINH CITY

 
DELIVERY TIME

1 - 2 BUSINESS DAYS

COST

30.000 VND

 
 

OUTSIDE HO CHI MINH CITY

 
DELIVERY TIME

2 - 5 BUSINESS DAYS

COST

40.000 VND

 
 

ASIA

 
DELIVERY TIME

2 WEEKS - 1 MONTH

COST

FROM $ 26

 
 

AUSTRALIA

 
DELIVERY TIME

2 WEEKS - 1 MONTH

COST

FROM $ 28

 
 

US, CAN, EU

 
DELIVERY TIME

2 WEEKS - 1 MONTH

COST

FROM $ 30

*Shipping rates and fees to Asia, Australia, US, Canada and EU may vary depending on your order quantity.

Orders will be processed and hand to our carrier from 1 - 3 business days. Then we will send you your shipping confirmation along with the tracking number. Dear José won't be held responsible for unforeseen delays caused by weather conditions, pandemic, holiday occur or customs.

RETURN

Only full-price, unworn and unwashed items with full tags may be returned within 14 days of receiving your order (not including sale items). You can only receive the refund via Paypal in case the purchased items have manufacturing issues. For other cases, the refunds for purchases made are eligible for exchange for store credits only. Please note that original shipping fees are not refundable. Your account will be credited the store credits or refund within 5 business days of receipt, less shipping charges.

Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.

We reserve the right to refuse any return that does not comply with the conditions stated above.

Exchanges are only available for the same style in a different size or color. In case of exchanges, customers are responsible for the incurred charges, including taxes and shipping fees

Making a return has never been easier! Please follow the below steps to lodge your return:

1/ Enter your order number on the page link MAKE A RETURN in the bottom navigation.

2/ Once you’ve entered the returns portal you’ll need your order number and email address associated with your order and reason for return.

3/ Once in the returns portal, follow the steps all the way through to completion. You will then receive an email notification with the address of where to send your return back to.

4/ You will also receive email communication once the Dear José Returns team receives your parcel and again when we have processed your return.

Please ensure your return is sent via a trusted courier company, we recommend a prepaid and traceable postal service. Dear José is not liable for the loss of garments being returned, nor do we refund shipping charges. If you are unsure of the rate you should be charged when shipping back your return, please contact our team as we will be more than happy to help point you in the right direction.

© 2021 Dear José. All Rights Reserved.