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All prices are charged in USD for international orders and in VND for domestic orders.
We are currently accepting the below methods as payment:
For domestic orders:
For international orders:
The prices of products are expressed in USD, including taxes but excluding customs duties, for orders outside of Vietnam that shall be borne by the Customer.
The limits for duty-free packages are established by your local customs authorities. Duties and taxes are the customer’s responsibility, and we recommend you check your local customs website for estimated costs.
If our carrier does not offer a delivery service to your shipping address, we will offer a full refund to your original payment method. Our team will contact you via email to inform you of the situation.
If there are any missed deliveries because you are not available to receive the package at that time, you will be responsible for any incurred charges. You will need to schedule another delivery with the carrier. Our team will send you an email to notify you in case of unsuccessful delivery.
If our carriers return the package to us because of unforeseen reasons, our team will contact you via email for further discussion.
Our team will contact you via email to specify your refund request. Please note that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.
We do not cover the cost of customs, duties and taxes that are regulated and issued by your government. Unfortunately, these fees are beyond our control and we are unable to cover these charges. If the customer refuses the delivery due to the import duties and fees, taxes and any other charges and fees, the package will either be destroyed or returned to its sender, in those cases, any additional fee occurred will be the responsibility of the customer and the original order will be non-refundable. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If your order does require these additional charges, they must be paid by you in order for your package to clear customs.