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All prices are charged in USD and VNĐ.

We are currently accepting the below methods as payment:

* Visa
* Mastercard
* Paypal

The prices of products are expressed in USD, including taxes but excluding customs duties, for orders outside of Vietnam that shall be borne by the Customer.
The limits for duty-free packages are established by your local customs authorities. Duties and taxes are the customer’s responsibility, and we recommend you check your local customs website for estimated costs.

We will send you a ‘shipping confirmation’ email as soon as your order has been sent. Each order would take 1 to 3 working days to proceed before sending the package to our delivery partner. We will send you the tracking number afterwards. You also can track directly through the ORDER DETAIL section on the website if you are a member.

Please contact us as soon as possible at contact@dearjose.com. Once the item is shipped, unfortunately we are unable to change the delivery address at that point.

Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee.

Please contact us as soon as possible at contact@dearjose.com. Once the item is shipped, unfortunately we are unable to change the delivery address at that point.

Yes, customers are responsible for the cost of shipping returns back to us.

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for a preliminary assessment.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions. Please see our full Returns Policy for more information.

Unfortunately, we are not able to change or cancel an order once placed. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have any urgent changes please contact our team via contact@gmail.. We pack and ship orders daily so cannot guarantee your requests can be made.

The delivery company will leave a card to say they called were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available.

Our warehouse team will to process all returns within 3-5 working days of receiving them. We will send you a ‘Refund Notification’ email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

We do not cover the cost of customs, duties and taxes that are regulated and issue by our government. Unfortunately, these fees are beyond our control and we are unable to cover these charges. If the customer refuses the delivery due to the import duties and fees, taxes and any other charges and fees, the package will either be destroyed or returned to it’s sender, in those cases, any additional fee occurred will be the responsibility of the customer and original order will NOT be refundable. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Our warehouse team will process all returns within 3-5 working days of receiving them, although it can take longer during busy periods such as holidays and sale.

We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.

If we’ve not answered your question above, please email contact@dearjose.com

Our office hours are 10am – 6pm (ICT) Monday – Friday.